store policy
customer service
At Vigotes, we deeply value the trust you place in us and our natural pet products. That's why our customer service is designed to provide you with a warm, transparent, and efficient experience.
If you have questions about your orders, our products, shipping, or need advice on your pet's natural diet, we're here to help.
How can you contact us?
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You can reach us through the following channels:
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Social media: WhatsApp, Instagram, Facebook, and TikTok
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Business hours: Monday to Sunday: 8:00 AM - 8:00 PM
Our commitment to you:
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Answer your questions as quickly as possible.
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Offer fast and fair solutions in case of any issues.
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Listen to your feedback to continue improving every day.
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Ensure you receive quality products and loving care.
Because behind every purchase is a happy pet, and that means everything to us. 💜🐾
privacy and security
At Vigotes, your privacy and security are a priority. We are committed to protecting the personal information you share with us and ensuring that your data is secure at all times.
🔐 What data do we collect?
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When you make a purchase or register in our store, we may request information such as:
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Full name
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Shipping address
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Contact number
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Email
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Payment information
This information is used exclusively to process your orders, improve your shopping experience, and offer you personalized service.
🔒 How do we protect your information?
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We use secure and encrypted platforms to process payments.
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Your payment information is never stored on our servers.
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Only authorized personnel can access your data, and only for legitimate business purposes.
🤝 Confidentiality and responsible use
We never share, sell, or lease your personal information to third parties without your consent. Everything you share with us remains confidential and is used only for the purposes you authorize.
Your trust is important to us. At Vigotes, we work responsibly and lovingly, not only to feed your pet, but also to take care of you as our customer. 🐶🐱💚
Métodos de pago
We accept the following payment methods:
- Credit/debit cards
- PayPal
- Offline payments. We want to offer you the greatest convenience when making your purchases. Therefore, we offer various payment options so you can choose the one that best suits your needs.